One of the biggest mistakes I see independent gym owners, boutique studio operators, and fitness entrepreneurs make is confusing a class reservation with a sales appointment. They are not necessarily the same thing. And that distinction could be costing your gym more membership sales than you realize.
Think about it. A prospect calls your gym or fills out an online inquiry form. They're interested. They're motivated. Something has happened in their life that has them thinking about getting in shape, losing weight, improving their health, or making a change. And what do we do? We look at the class schedule.
What if the class schedule is actually getting in the way of making the sale?
— Jim Thomas, Fitness Management & Consulting