The fitness industry is competitive—prospects have options. Your free week offer must stand out by addressing their pain points (e.g., lack of motivation, intimidation, or time constraints) and showcasing your unique value.
- Target the Right Audience: Use social media ads, local SEO, and community partnerships to reach your ideal clients. For example, a boutique yoga studio might target stressed professionals with ads like, “Find Your Calm: Try a Free Week of Yoga.”
- Make It Specific and Benefit-Driven: Instead of a generic “Free Week Trial,” offer something like “7 Days of Unlimited Classes + a Free Goal-Setting Session.” Highlight outcomes—weight loss, stress relief, or community connection.
- Simplify the Sign-Up Process: Use a clean landing page with a short form (name, email, phone number). Tools like Leadpages or ClickFunnels can help. Add a clear call-to-action (CTA): “Claim Your Free Week Now!”
- Add Urgency: Create scarcity with phrases like “Limited Spots Available” or “Offer Ends This Friday.” This nudges prospects to act fast.
Life gets busy—prospects might forget their trial or lose interest. A well-timed nurture sequence keeps them engaged and primes them for a great first impression.
- Set Up an Email Sequence: Use an email marketing tool like Mailchimp or ActiveCampaign to automate a welcome series. Here’s a sample timeline:
- Day 0 (Immediately After Opt-In): Send a welcome email confirming their free week, introducing your gym, and sharing what to expect. Include a link to book their first class.
- Day 1: Share a success story—e.g., “Meet Sarah, Who Lost 15 Pounds and Found Her Confidence at [Gym Name].” Add a CTA to schedule their first session.
- Day 3: Send a “What to Bring” email with practical tips (e.g., water bottle, sneakers, towel) and a sneak peek of your facility (a short video works great).
- Incorporate SMS for High Open Rates: Use a tool like Twilio or TextMagic to send SMS reminders. Example: “Hey [Name], your free week at [Gym Name] starts tomorrow! Book your first class here: [Link]. Can’t wait to see you!” SMS has a 98% open rate, making it perfect for last-minute nudges.
- Personalize Everything: Address them by name and tailor messages based on their interests (e.g., if they signed up for a HIIT trial, mention your high-energy classes).
First impressions are everything. If prospects feel welcomed, challenged, and connected during their trial, they’re far more likely to commit long-term.
- Start with a Warm Welcome: Train your staff to greet every trial member by name. Example: “Hi, Jessica! So excited you’re here for your free week—let’s get you set up!” Assign a staff member to give them a quick tour and answer questions.
- Offer a Personalized Touch: During their first class, have a trainer check in with them to set a mini-goal for the week (e.g., attend three classes, try a new format). This shows you care about their success.
- Create a Sense of Community: Introduce them to other members or pair them with a workout buddy. Host a small social event during their trial—like a post-class smoothie session—to foster connection.
- Track Their Progress: Use your gym software to monitor their attendance and engagement. If they miss a class, send a friendly SMS: “We missed you at yesterday’s class, [Name]! Let’s get you back on track—book here: [Link].”
Prospects might love their trial but hesitate to commit due to cost, time, or decision fatigue. A well-timed, persuasive follow-up removes objections and seals the conversion.
- Day 6 of the Trial: Send an email recapping their week: “You crushed it, [Name]! You attended 3 classes and tried our yoga flow—amazing work!” Include a CTA to schedule a 1:1 consultation to discuss membership options.
- Day 7 (Last Day): Send an SMS: “It’s your last day of your free week, [Name]! Let’s chat about keeping your momentum going—book a quick call with us: [Link].” Follow up with an email offering a limited-time discount: “Join today and save 20% on your first month!”
- Day 8 (Post-Trial): If they haven’t signed up, send a “We Miss You” email with a testimonial video from a member who joined after a trial. Add a final incentive: “Sign up by [Date] and get a free personal training session!”
- Automate the Follow-Up: Use your CRM to trigger these messages based on their actions. If they book a consultation, pause the “We Miss You” emails and focus on closing the sale during the call.
The first 30 days after signing up are critical. If new members feel unsupported or disconnected, they’re likely to cancel. A thoughtful onboarding plan builds loyalty and reduces churn.
- Send a Welcome Kit: Email a digital welcome kit with a class schedule, trainer bios, and tips for getting the most out of their membership. Include a link to a private member community (e.g., a Facebook group) for added connection.
- Check In Regularly: Use SMS to check in after their first week as a member: “Hey [Name], how’s your first week going? Reply with any questions—we’re here for you!” Assign a staff member to follow up after 30 days to celebrate their progress.
- Encourage Engagement: Invite them to a member-only event, like a goal-setting workshop, within their first month. Offer a referral incentive: “Bring a friend to a class and get a free smoothie on us!”
- Monitor and Act: Use your gym software to track their attendance. If they haven’t shown up in 10 days, trigger an automated email or SMS: “We haven’t seen you in a bit, [Name]—let’s get you back in the game! Book a class here: [Link].”
- Landing Pages: Leadpages or ClickFunnels for opt-in forms.
- Email Marketing: Mailchimp, ActiveCampaign, or ConvertKit for automated sequences.
- SMS Marketing: Twilio, TextMagic, or SimpleTexting for timely reminders.
- CRM: Keap, HubSpot, or Gym Business Manager to track leads and automate follow-ups.
- Gym Software: Gym Business Manager to monitor attendance and engagement.
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Meet Jim Thomas
Jim Thomas is the Founder and President of Fitness Management USA, Inc., a premier management consulting, turnaround, financing, and brokerage firm specializing in the leisure services industry. With over 25 years of hands-on experience owning, operating, and managing fitness facilities of all sizes, Jim is an outsourced CEO, turnaround expert, and author who delivers actionable strategies that drive results. Whether it’s improving gym sales, fostering teamwork, or refining marketing approaches, Jim has the expertise to help your business thrive. Learn more by visiting his website or YouTube channel.
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