One of the things I've learned over the years working with independent gym owners, boutique studio operators, gym entrepreneurs, and personal trainers is that we sometimes give up on people before we've ever really given them a chance to succeed.
We assume they know what they're supposed to do. We assume they understand our expectations. We assume they know what good performance looks like. And when they don't deliver, we label them as the problem.
But here's a question worth asking: What if your employee isn't failing because they lack ability? What if they're failing because nobody has ever clearly explained what success is supposed to look like?
— Jim Thomas, Fitness Management & Consulting
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